Return Policy

Thanks for shopping with Five Alive Toys! We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens such as a damaged products due to neglect by shipping couriers or parts are missing. Below, you will find our Return Policy.

All sales are final

Five Alive Toys cannot accept returns on items that are not damaged. The toys we sell are hard to come by and are usually limited in quantity so, unfortunately, we can't accept returns because you don't really want the toy anymore or that it is not in "perfect" mint condition.

Box and Paint Condition

Please note that you may not receive the item with the "perfect" box and "perfect" paint job. While we cater to many collectors and do our best to hand pick the best items, there may be shelf wear, scratches, creases, cuts, small dents, bends and/or imperfections. If you seek the "perfect" box and paint job, we recommend shopping in person at a B&M store or online where you can see actual pictures of the item you intend to purchase. Unfortunately, we will not be able to exchange items due to imperfections.

In Box Collectors - Our intention is to sell the toys to be enjoyed as toys, not for the outer box. Please keep this in mind prior to placing an order, as we do not accept returns.

We have absolutely no control on how shipping courier's handle your package, thus, there is a chance that it may come in a less than perfect condition.

By placing an order on our website, you understand and accept this policy.

Cancellations

Unfortunately, we are not able to cancel orders. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind.

Incorrect Addresses or Refused Packages

Please ensure you have the right address prior to committing to your order. Packages that are returned due to incorrect addresses or refused, will bear a minimum of a 20% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product returns.

Product Returns

Keep in mind that many of the toys we sell are handmade or run in small quantities by small toy companies. A small blemish or deformity can actually increase the value of a toy. But in the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within THREE (3) DAYS of product delivery. Any return requests made after THREE (3) DAYS will NOT be accepted.

NOTE: All returns MUST include the manufacturer's original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you. Also note, if you damage the toy...sorry, we can't accept the return...please be more careful next time.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Digital game codes and items with digital content are not returnable
• Sealed cases of random assortments, blind bags, mystery packs, etc. are excluded once opened.
• Some health and personal care items
• Mystery or Random Boxes

Please allow 3-5 days to process your return/exchange after the item is received by our Returns Department. Original shipping charges however are not refundable. Return shipping is the responsibility of the buyer.

How To Return Damaged Items

• 1) Contact us (returns@fivealivetoys.com) within THREE (3) DAYS of product delivery.
• 2) We will need the following:
  - Please explain what is damaged
  - A photo of the damage to each item(s)
  - A photo of the outer box with the shipping label intact. This will be forwarded to the shipping courier for a claim to be filed.
• 3) Once confirmed, we will issue you a RMA number. Any returns made without a RMA number will NOT be accepted!
• 4) Ship the item(s) back inside a standard shipping box. Please write your RMA number on the outside of the box.
• 5) Once we receive your return, we'll process a refund within 7-10 business days.